Something broken, a question, or an idea for a game we should add? Write to contact.codeunlimited@gmail.com and you will hear back from a person. There is no ticket system and no account to sign in to — one address reaches us.
What to include in a bug report
Faults are much easier to fix with a little context, so where you can, tell us:
- Your device and its system version — for example “iPhone 14, iOS 18.4”.
- Which game, and what you were doing when it went wrong.
- Whether you were playing alone, passing one device around, or over Bluetooth.
- A screenshot, if the problem is something you can see.
Restoring a purchase
Purchases belong to the store account that made them, not to a Deck & Dice account — there is no such thing. On a new device, or after reinstalling, open Settings (the gear at the top right of the lobby), tap any locked feature to open the store sheet, and use Restore purchases. Make sure the device is signed in to the same App Store or Google Play account that paid.
The desktop and web versions have no store at all, and every feature is unlocked there without paying.
Managing or cancelling a subscription
The all-access subscription is billed by the store, so it is also cancelled there — we cannot start, change or stop it for you.
- iPhone or iPad: Settings app → your name → Subscriptions.
- Android: Google Play → your profile picture → Payments and subscriptions → Subscriptions.
Cancelling stops the next renewal; everything stays unlocked until the period you have already paid for runs out. After that the app returns to its free form with your settings remembered, so resubscribing puts them straight back.
Refunds
Refunds are handled by the store, not by us. Apple's are requested at reportaproblem.apple.com; Google's through the Play Store's order history. If a refund is refused and you believe it should not have been, write to us and we will help where we can. Consumers in the EU/EEA keep their statutory rights.
Bluetooth play is not finding the other phone
Playing across a table connects the phones directly over Bluetooth — there is no server and no internet involved, which is why it works on a plane but also why it is fussier than a login. Things to check:
- Bluetooth is on, and both phones granted the app permission when asked.
- On Android, the nearby-devices permission is granted. Android 11 and older ask for location permission instead, because older versions of Android tie Bluetooth scanning to it — the app never uses it to work out where you are.
- Both devices are running a recent version of the app.
- One device hosts and the others join — the host must stay on the connect screen until everyone is in.
- Keep the phones in the same room, and close the game on any device that dropped out before rejoining.
Bluetooth play is available on Android and iOS only. The desktop and web versions play solo or by passing one device around.
Achievements
Achievements go through Google Play Games on Android and Game Center on iOS, and both are optional — every game is fully playable signed out. If yours are not being recorded, open Settings in the app and use the achievements button there to sign in. On Android that needs the Google Play Games app installed.
Accounts and data
There is no account to create, recover or delete: your games, player names and settings live on your device. What little leaves it is described in our Privacy Policy.
Contact
Code Unlimited, Sweden — contact.codeunlimited@gmail.com